Returns & Exchanges Policy

1. No returns or exchanges for change of mind

Dotefo does not accept returns or exchanges because you changed your mind, chose an unsuitable size, colour or pack, or no longer need a product. Please check the product specifications and selected quantity carefully before ordering. If you need help choosing, email support@dotefo.shop before purchase.

2. Faulty, damaged, incorrect or misdescribed items

Our no-return and no-exchange policy does not exclude rights or remedies available under applicable consumer law. If your item arrives damaged, is faulty, is the wrong item or does not match its description, email support@dotefo.shop promptly so we can investigate and arrange the remedy required in the circumstances. Other remedies required by applicable law remain available.

3. How to report an issue

Include your order number, contact details, a description of the problem and clear photos where available. Keep the item and packaging while we assess the issue. An unboxing video may help explain a problem but is not a condition for exercising your legal rights. Please contact us before sending anything back so we can provide the appropriate instructions.

4. Refunds and resolutions

Where a refund or another remedy is due, we will confirm the next steps and handle it in accordance with applicable law. The appropriate remedy and any return arrangements depend on the issue. The no-change-of-mind policy does not override these obligations.

5. Need help?

Email support@dotefo.shop with your order number. Please do not send passwords, verification codes or full payment-card details.