Privacy Policy

This Privacy Policy explains how Dotefo handles information when you browse our website, use your account, contact us or purchase our products. For privacy questions or requests, email support@dotefo.shop.

1. Information we collect

Account information: when you sign in with Google, we receive your name, verified email address and a Google account identifier. We do not receive your Google password.

Order and support information: information you provide can include your name, email address, phone number, delivery address, PIN code, products ordered, payment and delivery status, and messages or photos you send to support. Please do not email card numbers, passwords or one-time verification codes.

Website activity: we use information such as pages visited, cart activity, device category, referring website and browser session identifiers. Our hosting provider may also process technical connection and security logs, including IP addresses.

Reviews and referrals: we record reviews you submit, your referral code, referral attribution and related earnings information.

2. Why we use your information

We use information to provide account access, handle enquiries and purchases, arrange delivery, show order updates, manage reviews and referral earnings, prevent misuse, protect the website and understand how visitors use our services. We also retain records needed to meet legal obligations or resolve disputes.

3. Cookies and browser storage

Session cookies help keep you signed in and protect forms. Browser storage remembers your cart and shopping region. A referral cookie can remember the first valid referral link for up to 30 days in the same browser. Clearing cookies or changing browsers can affect sign-in, cart preferences and referral attribution.

Basic on-site analytics uses browser-session identifiers and aggregate activity. If Google Analytics is used, Google may process usage and device information under its own privacy terms. You can manage cookies and browser storage through your browser settings; blocking them may affect some website functions.

4. Who may receive information

Our website hosting and technical service providers process information needed to operate and secure the website. Google processes Google sign-in information. Relevant order and delivery details may be shared with courier partners to fulfil purchases. Where payments are processed, the payment provider handles payment information under its own terms. We may disclose information where required by law or to protect lawful rights. These services may process information outside your location.

5. Public reviews

Your published review can display your review name, rating, text and review date. Your email address and delivery address are not displayed with the review. Avoid including private information in review text. Purchase-verification labels depend on the purchase records available to us.

6. How long we keep information

We keep account, order, support and referral records for as long as reasonably needed to provide services, meet legal requirements, prevent fraud and resolve disputes. Basic aggregate on-site analytics is retained for up to 180 days. Retention by external providers depends on their own policies and the services used.

7. Your choices and requests

You can sign out, manage browser storage, and contact support@dotefo.shop to request access to, correction of or deletion of your personal information, or to raise a privacy concern. Where processing depends on consent, you may request to withdraw it. We may need to verify your identity. Some records may need to be retained for legal obligations, transaction records or unresolved disputes.

8. Security and younger users

We use access controls, secure connections and other safeguards to protect information. No online service can guarantee absolute security. Keep your sign-in credentials private. The service is intended for adults; anyone under 18 should use it only with appropriate parent or guardian involvement. Contact us if you believe a child has provided information that should be removed.

9. Policy updates

We may update this policy when our services or information practices change. The updated date will be shown on this page. For questions, email support@dotefo.shop.