Your satisfaction is our priority. If you’re not happy with your order, we’re here to help.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, in original packaging, and with all tags intact.
• Used, damaged, or customized items are not eligible for return.

2. How to Request a Return

• Email us at dotefo.shop@gmail.com with your order number and reason for return.
• We will share a return shipping label or pickup arrangement if eligible.

3. Refunds

• Refunds are processed within 7 working days after we receive the returned item.
• Refunds are issued to the original payment method.
• In case of COD, we will initiate a bank transfer or provide store credit.

4. Exchange Policy

• Exchanges are subject to product availability.
• If not available, a refund or store credit will be issued.

5. Non-Returnable Items

Personalized or hygiene-related products

Clearance items